AI that gets public health.

PH360 is purpose-built for public health. It won't help you write a recipe or plan a vacation — it's designed to be your sidekick within a public health context. That means the guidance it gives is evidence-based, defaults to public health language, and is grounded in the regulations and guidance your team actually uses. General AI tools don't have that constraint, which is exactly the problem.

The two preloaded programs — Communicable Disease (CDC guidance, including the Pink Book, Red Book, MMWR recommendations, and case definitions) and FDA Food Code — work the day you sign. Tracking and audit are built in. PH360 is in use across 15 health departments today.

Sauk County Public Health put PH360 in front of FDA Food Code citation lookups and measured an 83% reduction in the time their team spent on those lookups. PH360 doesn't change what your team does — it removes the friction around the documentation and reference-pulling that surrounds the work. Read the full case study.

No. The CDC guidance and FDA Food Code are already loaded. You add your jurisdiction's documents — state code, county SOPs, standing orders, plans — when you're ready. PH360 reasons across the baseline and your local context together.

Your administrators — using a no-code chatbot builder. Any administrator can edit agents created by any license holder, so there's no single point of failure when staff turn over. We update the federal baseline (Food Code, CDC) as it changes.

Almost everything. Your admins manage accounts, agents, and permissions through Birch, PH360's admin interface — no support ticket needed. You can pause or restrict use inside your organization any time. To end the contract, give us 30 days' written notice. If you're appropriation-dependent and funds aren't appropriated, you can terminate at the end of the fiscal year with the same 30 days' notice.

You do. Everything you put in or generate on the platform — documents, prompts, outputs, chat history, audit logs — belongs to your organization. We host and process it so the service works. We don't claim ownership, and your data never trains a model. This is written into our MSA and BAA.

Yes. The platform was built with public records compliance in mind. Every chat is logged automatically with user inputs, AI responses, timestamps, attached documents, the model used, and token metadata. Your admins can pull chat history for every licensed user on your account whenever a request lands.

Yes. Admins export chat history in commonly used electronic formats — JSON, CSV, or XML — whatever your records office or counsel prefers. Exports include user inputs, AI responses, timestamps, attached documents, model used, and token metadata.

You get a 60-day window after termination to export everything (JSON, CSV, or XML). After that, we delete your data and send written certification of deletion on request. Any PHI is returned or destroyed at termination per the BAA — we don't keep copies. Data may sit in standard backups briefly, but we won't restore it once the export window closes.

Transparent and procurement-ready. Pricing varies based on the size of your jurisdiction and the number of staff using PH360 — and implementation and training for your first agents are included, with no hidden developer or consultant costs. We'll quote you on the call.

Very. Year 1 is your annual subscription (with a discount if you prepay) plus a one-time implementation fee. The implementation fee doesn't repeat. From Year 2 on, the annual increase is capped at 5% and tied to the prior year's CPI — if CPI comes in lower, your increase matches CPI; if higher, you're still at 5%. No developer fees, no surprise add-ons. We'll walk through a 3-year projection for your user mix on the demo call.

PH360 supports your compliance with the HIPAA Privacy and Security Rule as part of our HIPAA Compliance Program. We sign a Business Associate Agreement with every client, maintain administrative, physical, and technical safeguards consistent with the Security Rule, and provide the audit logging and access controls your privacy officer needs. Our attestation letter is available on request — and our full security documentation lives at trust.fandtlabs.com.

A few different things, depending on what you need. The platform itself is built around HIPAA compliance, security, and public health governance — we're SOC 2 audited, and our security documentation lives at trust.fandtlabs.com. For ongoing monitoring, Birch gives your admins direct access to chat logs, token usage, and user activity, so your team can audit on its own schedule. Need specific compliance metrics or reporting beyond that? We can scope it. On AI policy, we share an AI Policy Worksheet that covers the key decisions your team needs to make. If you'd rather have us facilitate or co-author the policy, that's a separate engagement.

Yes. Most departments start with the chat for the whole team and put a few champions on the agent builder. That's the rollout shape we recommend.

You're on the platform as soon as the contract is signed. We handle the technical setup and help your champions build their first agents in your first week.

AI models are confident by design — they don't admit uncertainty the way a cautious colleague would. That's why PH360 agents cite their sources: every answer includes the document name and page number so you can verify. Treat it like a knowledgeable colleague whose work you spot-check before acting on. The multi-layer guardrail pipeline also runs post-response checks for hallucination and privacy on every output.

A few layers. The system is set up to flag uncertainty instead of guessing, and every answer includes citations so staff can check the source. Our terms list four categories of issue your team can report through support: biased or discriminatory outputs, materially inaccurate information, systematic errors, and outputs that violate applicable law or professional standards. We investigate and fix them. For security or data incidents, we notify you within 2 business days. For PHI breaches, the BAA requires notification within 30 calendar days. Support comes in three tiers — Standard is included; Premier and Signature add faster response and extended coverage.

PH360 handles documentation lookup, citation-checking, drafting, and reference-pulling — the work that takes time away from the work that requires your training and judgment. If a task requires clinical judgment, a hard conversation with a family, or building community trust, that stays with your team. PH360 is there to take the pile of PDFs off your plate so your people can spend more of their day on the work only they can do.

Yes. Agents you create in Oak can be shared with your full team — staff can access what you've built without needing a professional license. Admins can see and edit all agents so there's no single point of failure when staff turn over. If you're thinking about a department-wide rollout, we can walk through the license tiers on the call.