Keep Your Salesforce Org Healthy — Without Hiring a Full-Time Admin

Standard keeps your org stable day-to-day: users, permissions, dashboards, incident resolution, and release coordination. Premium adds custom development capacity (Apex, Flows, LWC) plus proactive integration monitoring and sandbox management. Enterprise gives you a named, dedicated team — a Technical Account Manager, senior developer, and platform admin — along with DevSecOps capabilities, strategic advisory, and monthly executive reporting. Each tier includes everything from the tier below it.

Unmanaged Package Support ($3,000/mo) is a narrow, standalone offering focused solely on maintaining the package source code itself — Apex, triggers, Flows, Lightning components — through Salesforce's three annual releases. It does not include Salesforce org administration, custom configurations, integrations, or anything your team has built outside the package. Full Salesforce Production Support (the three tiers above) covers your entire production org, including all custom configurations and integrations. Most organizations with a live Salesforce environment need Full Production Support.

No. These tiers work for any Salesforce org in a public health or government context — whether we built it, another partner built it, or your team built it in-house. If you're running Salesforce in a compliance-sensitive environment and need ongoing support, we can help regardless of how your org was implemented.

Unused hours roll over to the following month, up to a cap of 20% of your monthly retainer (4 hours for Standard, 10 for Premium, 16 for Enterprise). Rolled-over hours are consumed first and expire at the end of the rollover month — they can't be carried forward again or redeemed for cash. If you consistently have leftover hours, that's a good signal you might be able to step down a tier.

Overage hours are billed at 125% of your effective hourly rate. On Premium and Enterprise, we notify you in writing when you've consumed 75% of your monthly hours — so there are no surprises. Importantly, we need written pre-approval before performing work that would push you over your monthly cap. We won't just run up the tab. If you're consistently hitting your ceiling, we'll suggest whether a tier upgrade makes more sense.

Yes. Upgrades and downgrades require 60 days' written notice and take effect on the first day of the calendar month after that notice period ends. We built in 60 days because tier changes affect staffing and planning on our end — not to trap you. We'd rather you be on the right tier than feel stuck on the wrong one.

Yes. All support personnel are U.S.-based — no offshore access to your data, ever. Across all tiers, we implement appropriate access controls, follow HIPAA requirements for protected health information, and manage security patches for your Salesforce packages. Enterprise tier adds proactive HIPAA and WCAG 2.1 AA compliance monitoring as an ongoing service.