Public health software
PH360™: the AI built for public health.
An ecosystem built for how a local health department actually runs: one environment, one knowledge base, and a set of applications that work in it. PH360 comes preloaded with the FDA Food Code, the CDC’s communicable disease guidance, and the PHAB Standards & Measures. Your team adds your own code, rules, and SOPs. It drafts, cites, and flags. A person confirms.
Chat is the part of PH360 you can try free, with no credit card. Environmental health and case management are set up with you. See the three doors.
Local public health
Local public health has never had a system of its own.
You inspect kitchens, chase outbreaks, run clinics, answer records requests, and get accredited, and every one of those jobs arrives wrapped in documentation. The judgment takes minutes. The paperwork around it takes the day.
The tools on offer are general chatbots you have to assemble yourself, or hospital systems built for the exam room. Meanwhile the sanitarian who knew the code by heart and the nurse who had seen every outbreak are retiring, and nothing in the department catches what they knew. We built for local public health instead.
The PH360 ecosystem
Pick the door that matches your work.
PH360 is an environment your department works inside, not three separate tools. There are three ways in. Start where the work is worst and add the others as your programs are ready.
Chat
Ask a question in plain language and get an answer that cites its source. Build new assistants from your own code and SOPs in about thirty minutes.
Environmental health
Application to permit to inspection, all in one system that already knows the code you adopted. Field work runs on a tablet, and a drafted citation waits on the inspector to decide.
Case management
Immunization clinics, STI and TB, home visiting, and screening events, run from one shift screen. The note, the codes, the claim, and the registry report are drafted for a clinician to confirm.
The operating idea
Your team makes the call. PH360 assists with everything around it.
Public health knowledge, day one
The FDA Food Code, the CDC’s communicable disease guidance, and the PHAB Standards & Measures are already in it. No data project, no prompt engineering, no blank box.
An AI starting point
Notes, citations, letters, reports, and claims arrive drafted, never sent. A person reviews and signs every one.
Cited, or it says so
Answers name the section and the document they came from. When PH360 cannot ground something, it tells you rather than filling the gap.
One environment, not three tools
The applications share one knowledge base, one login, and one audit trail. What your team teaches it anywhere, it knows everywhere.
Bring your own jurisdiction
PH360 knows public health. You give it your jurisdiction.
The federal baseline is identical everywhere, so the first wins land the week you start. Then your administrators add what only exists in your department, and PH360 reasons across both as one.
What PH360 brings
- The FDA Food Code
- The CDC’s communicable disease guidance
- The PHAB Standards & Measures
- How a health department actually operates, and prompts to start from
What you bring
- Your state code and administrative rules
- Local ordinances and variance decisions
- SOPs, standing orders, and outbreak playbooks
- Program binders, response plans, and MOUs
When someone leaves, what they built stays.
Everything your team layers in lives in the platform, not in one person’s head or one person’s spreadsheet. Any administrator can see and edit any assistant. When the sanitarian who set up your inspection workflow retires, the workflow stays, and so does everything they taught it.
Find your part of the work
Where departments start.
Pick the lane closest to your job. Each one names the app that carries it.
You are in the cooler and the owner says you made the citation up.
Ask what the Food Code says about cold-holding cut leafy greens and get the section, the subsection, and the actual language. You are still the one reading the room. Spruce carries the same knowledge through the application, the permit, and the inspection record.
It is 4:47 on a Friday and a daycare director just got a shigella call.
Twenty-two kids, a family letter that has to go out Monday, and you are the on-call nurse. Ask for the exclusion period and the exposure guidance and get it from the CDC’s guidance. You are still the one hearing the worry in her voice and phrasing the letter so it informs without frightening.
Reaccreditation is due and the evidence is spread across five years of files.
You are the accreditation coordinator on top of your day job. Point PH360 at the PHAB measures and add your strategic plan and QI records, and it maps what you have to the measures each item satisfies and flags the gaps before the site visit. You still decide what counts and sign the submission.
One nurse is running the clinic, the health fair, and the home visits.
Willow opens on the shift, picks up the visit you were pulled out of, checks history and coverage, and drafts the note, the codes, the claim, and the registry report. Each one waits for the clinician to confirm it, and nobody keys the same visit into a second system.
The reports never stop arriving and the signal is hiding in the pile.
eCRs, lab feeds, and case reports land all day, and each needs triage, a conformance check, and classification before you get to the real question. PH360 checks what comes in, flags possible clusters across cases, and drafts the summaries. You confirm, escalate, and decide.
An employee just resigned, verbally, on a Tuesday afternoon.
Somewhere in your SOP and employee manual is exactly what happens next. Ask, and PH360 checks the steps and timelines against your own manual, then drafts the acknowledgment, the exit checklist, and the deadline notices. You review, decide, and sign, and the matter stays inside the system.
The outbreak post has to go out today and you are not a comms team.
Ask for a draft and get public health communication rather than marketing copy: plain language, a clear hook, one call to action, grounded in your approved messaging instead of the open web. It also flags what to swap in before you publish, like your department’s real phone number.
Ask & build · Maple, Oak, Birch
Chat: ask it, build it, govern it.
Chat is where your staff talk to PH360. Ask a question in plain language and get an answer that points back to the section or document it came from. Your administrators build new assistants from your own code and SOPs, and govern who can use what.
Ask it
Three assistants are ready on day one: case investigation and surveillance, PHAB accreditation, and the 2022 FDA Food Code. Every answer names its source, and when Chat cannot ground an answer, it says so instead of guessing.
Build it
Turn your protocols, local code, and SOPs into a new assistant in about thirty minutes, with no code. Assistants belong to the department, so the workflow stays behind when the person who built it moves on.
Govern it
Administrators provision and deactivate users, pause access inside their own organization, and pull chat history for a records request themselves, without opening a ticket with us.
Start your free trial of Chat.
The free trial covers Chat only, Maple and Oak: ask questions and build assistants on your own account, no credit card required. Environmental health and case management are not self-serve. We set those up with you instead.
No credit card, no waitlist. Create an account and you are in.
Its own category
Built for the work a health department actually does.
There are three other things a health department gets shown, and each one is built for someone else.
AI engines
The big general-purpose chatbots. You build every workflow yourself, and you have watched what happens to homegrown systems. Your best analyst builds the spreadsheet that actually works. They leave. The spreadsheet leaves with them.
Government AI
A handful of vendors doing horizontal government work: meeting minutes, code enforcement, AI features bolted into one tool. Not built for the way a health department operates.
Healthcare AI
Designed for treating patients in clinical settings, not for population, environmental, or community health.
PH360
An ecosystem built for inspections, communicable disease response, clinical services, emergency preparedness, and accreditation. The federal baseline is already loaded, your team adds local context without writing code, and nothing your team builds depends on one person to keep running.
Case study · Public Health Sauk County, WI
The work that needed neither your head nor your heart, gone.
Sauk County put PH360 in front of two of their hardest workflows: the regulatory legwork that pulls a sanitarian out of the cooler to scroll a PDF, and the case data extraction behind tuberculosis and hepatitis surveillance. Their nurses kept final approval on every case. Across both applications we measured an 83% reduction in workload.
Pricing
Priced for small departments, sized to your jurisdiction.
Chat is priced per seat, by the population you serve and the number of staff on the platform: Basic seats for chat and the ready assistants, Pro seats that add the builder. Administrator access is included rather than sold as a seat. Small departments usually land below the purchase-order threshold, so a P-Card covers it.
Environmental health and case management pricing is coming soon. Until it is published we scope those with you directly, alongside contracting and implementation. Start that conversation.
Security and governance
PH360 complies with the HIPAA Privacy and Security Rules. The security details, including the BAA, SOC 2 Type II, and data isolation, are in the FAQ below.
Common questions
Questions worth answering early.
What actually comes loaded, and what do we have to add?
PH360 comes preloaded with the FDA Food Code, the CDC’s communicable disease guidance, and the PHAB Standards & Measures, plus three ready assistants: case investigation and surveillance, PHAB accreditation, and the 2022 FDA Food Code. Your state code, local ordinances, SOPs, standing orders, and program binders are what your administrators add themselves, in Chat. Nothing state-specific ships with the product.
Is there a human in the loop on the AI?
Always, and it is enforced in the product rather than promised in a policy. Anything AI-generated is marked and cannot complete on its own. A drafted note waits for the clinician, a drafted citation waits for the inspector, and a coded claim reads waiting on you until a person sends it.
Where do we start, and is there a free trial?
You can start with Chat, because the knowledge work cuts across every program. Chat is the part you can try free. Departments with a specific operational problem start where that problem lives instead: environmental health or case management, both of which we set up with you rather than handing you a login.
How does this hold up to a records request?
Every prompt and response is logged automatically: user input, response, timestamp, attached documents, model used, and token metadata. Your administrators export it in JSON, CSV, or XML themselves.
Is our data safe, and does it train a model?
Your knowledge base never trains a model and there is no third-party sharing. Each department runs in its own isolated tenant on AWS Bedrock. PH360 complies with the HIPAA Privacy and Security Rules, with a Business Associate Agreement signed at contract, and holds SOC 2 Type II. At termination you get a 60-day export window, then certified deletion.
How do departments buy it?
Through Carahsoft or various state purchasing agreements, and F&T Labs is 8(a) certified, EDWOSB, and SAM registered. A one-time implementation fee covers training and support scope, and we quote it with you.
We cover many departments as an association or state agency. How does that work?
That runs as one coordinated engagement rather than a stack of separate sign-ups: group pricing across member departments, shared onboarding, a single point of contact, and procurement through the vehicles your members already use. Tell us about your members and we will scope it.
Are those real records in the screenshots?
No. Every screen is the actual product. The people, businesses, and permits in the environmental health screens, and the people, lots, and claims in the case management screens, are sample data. Nothing on this page came out of a live department.
See it against your own work.
Start your free trial of Chat and try it on your own questions, or bring the program that is eating your week to a thirty-minute walkthrough and we will run PH360 against it with your own code in front of us.
Questions first? info@fandtlabs.com · (630) 358-9348. A former health department leader is a message away.
