Public Health 360 Success Plans
Maximize your public health impact with our comprehensive support ecosystem. Our three-tiered Success Plans provide the resources, expertise, and partnership you need to fully leverage PH 360’s capabilities and achieve your community health goals.
Empowering Excellence Through Strategic Support
At Flourish & Thrive Labs, we understand that implementing and maintaining a powerful platform like Public Health 360 requires different levels of support based on your organization’s unique needs and capacity. Whether you’re looking for self-guided resources or a dedicated partnership, we have a Success Plan to help your public health initiatives thrive.
Choose the Success Plan That Fits Your Organization
Standard Success Plan
Build a foundation for success with always-available resources Included with your PH 360 license
Comprehensive Knowledge Base
Access an extensive library of documentation, troubleshooting guides, and best practices to help you navigate PH 360 independently.
AI-Powered Assistant
Get instant guidance through configuration changes and troubleshooting steps with our intelligent assistant that learns from your interactions.
Video Tutorials
Visual step-by-step instructions for common tasks and advanced features.
Seamless Upgrades
Benefit from three annual platform upgrades that enhance functionality and keep your system current with public health standards.
Premier Success Plan
Accelerate your public health initiatives with expert guidance and responsive support
All Standard Plan Benefits
Full access to our knowledge base, AI assistant, and regular platform enhancements.
Business Hours Support
Connect with our public health technical experts Monday through Friday, 8 AM to 5 PM Central Time via our integrated support portal or phone.
Prioritized Response Times
We understand the critical nature of public health operations. Our team commits to responding within 1 hour for business-stopping issues, 4 hours for business-impacting issues, and 24 hours for general technical inquiries, ensuring minimal disruption to your essential services.
Upgrade Assistance
Our team will prepare your organization for each upgrade with a readiness assessment, personalized implementation plan, and hands-on support during execution.
Signature Success Plan
Transform your public health operations with a dedicated partnership and premium support
Extended Support Hours
Reach our public health technical experts seven days a week, 8 AM to 5 PM Central Time through our integrated portal or dedicated phone line.
Expedited Response Times
Our highest level of service ensures your public health operations remain uninterrupted with rapid 1-hour response times for all business-stopping and business-impacting issues, and 4-hour response times for general technical inquiries, providing peace of mind that support is always readily available.
Dedicated Success Manager
Partner with a public health technology expert who meets with your team quarterly to develop and maintain your success roadmap.
Direct Developer Access
Communicate directly with our development team to discuss technical challenges and potential feature enhancements.
Expert Coaching Sessions
Receive personalized guidance on maximizing PH 360’s capabilities for your specific public health programs.
Annual Technical Reviews
Comprehensive system evaluations to ensure optimal performance and identify opportunities for improvement.
Managed Upgrades
Our team handles the complete implementation of your three annual upgrades, minimizing disruption to your operations.
All Premier Plan Benefits
Everything included in our Premier Success Plan, enhanced with our highest level of service.
Why Choose a PH360 Success Plan?
Public health initiatives require reliable, adaptable technology solutions. Our Success Plans ensure you not only have access to cutting-edge tools but also the support needed to implement them effectively in your community. From day-to-day operations to strategic planning, we’re committed to your success in improving public health outcomes.
PH360 Success Plan Pricing
Standard Success Plan
Self-guided resources and AI assistance
Premier Success Plan
Expert guidance and responsive support
Signature Success Plan
Dedicated partnership and premium service
This page is provided for information purposes only and is subject to change.